In our book, “Measure What Matters” written by Katie
Delahaye Paine, Chapter 2 focuses on the planning part of measuring statistics
of the media for businesses. Paine gives great advice, including an entire
checklist of things to do to ensure accurate results before you get started
with measurement. One piece of advice that she gave the reader stuck out to me:
“By getting everyone to agree on a standard definition of success, you can far
more easily judge your performance in the marketplace and relative to your
competition.”
This is significant advice for a couple of reasons. For one,
it is an important thought to keep in mind when beginning to measure data about
your company and social media traffic. Everyone needs to be on the same page
with the same goals in mind. Otherwise, miscommunication will occur and people
may not be measuring the same things with the same objectives. To measure
online data for your company, everyone on your team must have the same basic
understanding of what it is you are looking for in the data you collect. That
is the only way you will be able to successfully compare yourselves to your
competition.
Another reason this is great advice is it can be generalized
to any job or project. Teamwork is all about coming to an understanding with your
teammates and making sure that everyone is working towards the same goals. This
begins with defining what success is among the team. If people disagree on the
definition of success, they won’t be working toward the same goal, and thus
disruption would inevitably occur among the team and the data. Finding that
common ground is an important part of business, but it is also an important
part of life.
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